Refund & Returns Policy

Last updated: 16 October 2026

We want you to be happy with your purchase from Mission Crafts.

This policy applies in addition to any rights you may have under the Australian Consumer Law.

Change-of-mind returns

We accept change-of-mind return requests made within 7 days of receiving your order.

To be eligible, the item must:

• be unused and unworn
• be in its original condition
• include its original packaging where applicable
• be accompanied by proof of purchase

Please contact cs.missioncrafts@gmail.com before returning an item. Returns sent without prior approval may not be accepted.

Unless the item is faulty, damaged, incorrect or otherwise covered by your rights under Australian Consumer Law, the customer is responsible for return postage costs.

Original shipping charges are generally not refundable for change-of-mind returns.

Damaged, faulty or incorrect items

Please inspect your order when it arrives.

If an item is damaged, faulty, significantly different from its description, or you receive the wrong item, please contact us as soon as possible at cs.missioncrafts@gmail.com.

Please include:

• your order number
• a description of the issue
• clear photographs where appropriate

We will assess the issue and provide an appropriate remedy in accordance with Australian Consumer Law.

Depending on the circumstances, this may include a replacement, repair or refund.

Non-returnable items

For hygiene, safety or practical reasons, some items may not be accepted for change-of-mind returns if they have been worn, used, altered or are no longer in their original condition.

Custom-made or personalised products may also be excluded from change-of-mind returns.

These exclusions do not affect your rights where an item is faulty, damaged, unsafe or otherwise covered by Australian Consumer Law.

Sale items

Sale or discounted items are generally not eligible for change-of-mind returns unless otherwise stated.

However, your rights under Australian Consumer Law continue to apply to faulty, damaged or misdescribed goods regardless of whether an item was purchased at full price or on sale.

Exchanges

If you would like a different size, colour or item, please contact us first.

Where an exchange is available, we will provide instructions. Availability cannot be guaranteed.

In some cases, the simplest option may be to return the eligible item and place a new order.

Refunds

Once we receive and inspect an approved return, we will let you know whether the refund has been approved.

Approved refunds will normally be issued to the original payment method.

Processing times after the refund is issued can vary depending on your bank or payment provider.

Return address

Please do not send returns to our business address without contacting us first.

Approved return instructions and the appropriate return address will be provided after you contact us.

Contact us

For returns, refunds or product issues:

Mission Crafts
Email: cs.missioncrafts@gmail.com
Website: www.missioncrafts.com.au
Location: Blacktown, NSW, Australia